IT in a Digital Banking Saga Full of Surprises

IT in a Digital Banking Saga Full of Surprises

I have kept a joint bank account with Abu (my father) since I was fifteen years old to cash checks received for doing radio shows from Radio Pakistan Corporation.

In those days, bank operation used to be slow but precise and precise manual with no surprises. With the arrival of IT in banking, banking became Wonder World full of surprises

I have been teaching at a university for the past twenty-five years and manually opened a bank account at a bank recommended by the university upon joining the job.

I came to know that the system in the bank was computerized when I started receiving incorrect bank statements. Faiza Abdul Rab and Faiza Abdul Rub. In response to my complaint, I asked to visit the branch. An official said his system has been digitized for the reason that some errors occurred. I asked him to correct them. He entered the office and returned after a while. He reported that the IT professional told him that since the banking operation is digital, nothing can be changed and therefore it is not possible to correct the spelling of the names. He also added that there is not much difference between Faiza Abdul Rab and Faiza Abdul Rab and that both spellings are similar to Faiza Abdur Rab, so they are all the same. When I insisted that the spelling of my name be corrected, he suggested closing the account and reopening it after bringing a letter from the University. Since it is the IT era, any mistakes cannot be corrected. I chose to learn to live with the errors present in my registry.

He had some savings and the sales season was well underway. I went to the market with my sister to buy in the current sale. I spent too much and I had no cash left. To withdraw the cash I went to a nearby ATM. There was a big surprise waiting for me. My account had a few hundred rupees. To find out where the cash had gone, I called customer service, they asked me to contact the branch in question, leaving me defenseless in the middle of shopping. There was an even bigger surprise waiting for me.

An amount of money was transferred by mistake to my account that was withdrawn, more than this they refused to share, leaving me amazed.

However, they suggested that I choose to receive SMS updates for which I agreed. I received an amount of money transferred to my account which was a great surprise for me. I have been working since I was fifteen to cover my expenses. Even when I needed money, nobody helped me now, when I have enough Alhumdo Allah, I don’t expect anyone to send money. To find out who has been sending me money in my bank account, I contacted the branch in question and they said that they can only provide the account number of the money that was transferred. Who had been sending money, the name is not yet revealed. I asked the bank to return the money with some special instructions that I would rather not share. I consider it important to mention that I never gave my account details to anyone unknown outside my official circle.

I recently went to a bank branch with which I have maintained an account to cash my check withdrawn from my account. The official at the counter asked me to show my CNIC. I also showed him my official card but he refused to delete my check and gave me some instructions. Since I refused to follow his instructions, I had no choice but to go to another branch to cash my check.

A cash desk official told me that my signature is different from one present in the system, probably for the reason that I forgot to do my actual signature. He suggested that I see my signature present in the system and practice it on a sheet of paper before doing the same on the verification license, otherwise the branch would object to the audit

It is still a surprise to me why three different objections were not raised in the audit that my name is written to the registry in the system.

Am I right to refuse to follow the instructions to introduce officers to the checkout process? What do you think? I consider it important to mention that a security camera was installed near the counter, I also showed my CNIC and an official identification card, so there were no problems with identification. I remember very well when banking was a manual difference in signing, when the person withdrawing cash from the check to their account was dismounted upon confirming the identity of the person in question, and account details were never transferred to non-persons. authorized, not even to account holders. The digital evolution of banking makes them work as they are, in the way they are present in the system, regardless of whether it is a recorded error, since computers never make mistakes, therefore, there is no way to correction.

I went to another branch of the bank, where a cashier offered me the same thing that had weakened my memory. Refusing to use the same signature in the signature as in the system, on a piece of paper, before writing checks, he asked me to make a signature five times on the back of the check sheets.

When I did this, I remembered my school days, when the teacher told us to copy the word written on the board on paper and repeat it ten times.

IT has turned banking into a digital saga, bringing daily surprises to everyone

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